Refund policy
RETURN AND REFUND POLICY
Last Updated: November 10, 2026
Thank you for shopping with lizelmivo. We want our customers to have a clear understanding of how returns, refunds, replacements, and cancellations are handled for purchases made at https://lizelmivo.shop.
1. 30-DAY RETURN GUARANTEE
We provide a voluntary return window of 30 calendar days from the date of delivery.
For change-of-mind returns, eligible merchandise should be in its original condition, unused or unworn beyond reasonable inspection, and accompanied by the relevant order confirmation or other proof of purchase.
Please return included accessories and original packaging where reasonably possible. These ordinary return conditions do not affect your legal rights when merchandise is faulty, damaged, misdescribed, or otherwise does not conform to applicable law.
2. FREE RETURN SHIPPING
We cover return shipping for eligible requests made within 30 calendar days after delivery.
To request a return, contact jaydinorsalcar@outlook.com and include your order number, the products involved, and a brief description of your request.
Our customer service team will provide the correct return destination, a prepaid shipping label, or another appropriate free return arrangement.
Please do not send items to an address without receiving authorization. Our designated return facility may be different from the company's business correspondence address.
3. RETURN PROCESS
Step 1: Email us within the applicable return period.
Step 2: Provide your order number and the details of the product you wish to return.
Step 3: Follow the return instructions supplied by customer support.
Step 4: Keep your return tracking receipt or other shipping confirmation until your case is completed.
4. DEFECTIVE, DAMAGED, OR INCORRECT ORDERS
If an item is damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible.
Where available, provide photographs and an explanation of the issue along with your order number.
We will provide a suitable repair, replacement, or refund in accordance with applicable consumer protection laws. Any remedy required to be provided free of charge will be arranged without additional cost to the customer.
Mandatory consumer remedies are not restricted by the conditions applied to change-of-mind returns.
5. REFUND METHOD AND TIMING
Following receipt of returned merchandise or sufficient evidence of its return, we will review the request and issue any approved refund using the original payment method.
After a refund has been issued, the funds normally appear in the customer's payment account within 3–7 business days. Actual posting times depend on the bank or payment provider.
All refunds will be issued within applicable statutory deadlines. The expected banking period does not extend those deadlines.
6. EXCHANGES AND REPLACEMENTS
Exchanges depend on product availability. Contact us before returning an item for an exchange.
Where a requested replacement is unavailable, an eligible refund and separate purchase may be arranged.
7. ORDER CANCELLATION
If you want to cancel an order, please email us promptly.
We will attempt to stop fulfillment before dispatch. Where an order has already been shipped, the applicable return procedure may be used.
Mandatory cancellation rights remain unaffected.
8. SHIPPING CHARGES AND TAXES
Free standard shipping applies when the merchandise subtotal is strictly greater than $30 USD.
For merchandise subtotals of $30 USD or less, any shipping fee will be shown before the customer confirms payment.
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the amount disclosed at checkout.
Applicable US sales tax, UK VAT, and import obligations will be addressed in accordance with relevant laws.
9. UK STATUTORY CANCELLATION RIGHTS
Eligible UK consumers generally have 14 days after receiving goods purchased online to inform the seller of cancellation without giving a reason.
They generally have another 14 days after notifying the seller to return those goods.
Where required by law, eligible refunds include standard outbound delivery charges and are issued within the statutory timeframe.
Certain exceptions may apply, including some personalized items and opened, sealed hygiene-sensitive products.
Our voluntary 30-day return service does not replace or restrict mandatory consumer protection rights.
10. CONTACT INFORMATION
Store Name: lizelmivo
Official Website: https://lizelmivo.shop
Customer Service Email: jaydinorsalcar@outlook.com
Contact us for authorized instructions before mailing a return.